FAQ

Once you receive the Welcome Email from us, your account is ready and the features are available! This will take approximately 1-2 business days.

If you are a Hall of Fame member, please drop an email to [email protected] to request for an additional currency account.

If you are not a Hall of Fame member, any request for additional currency account will subject to management’s approval.

Account Tier	Account Value
Rookie	SGD 49,999 and below
All-Star	SGD 50,000 – 200,000
Hall of Fame	SGD 200,001 and above

Note: If you have other currency accounts, your orders will be traded in the designated base currency of the instrument. You will have to fund your currency accounts before you start investing. For more information to transfer fund between currency accounts, refer to ‘Funding Related’, Question 5.

The default currency account used for investing depends on the base currency of the instrument. You should fund your currency account(s) before you place an order. You are required to have sufficient funds in your chosen currency account else, you would be charged for financing.

E.g. If you choose to invest in a US instrument and have a USD currency account, the USD currency account will be the default account used when placing an order.

For more information on executing a trade on another currency account, refer to ‘Trading Related’, Question 10.

To initiate a securities transfer, complete the ‘ProsperUs – Securities Transfer Form‘ and email it to [email protected].

To facilitate the transfer of shares, refer to ‘ProsperUs – Transfer In Fact Sheet‘. You are required to inform your counterparty broker of the transfer to facilitate the processing.

To initiate a securities transfer, complete the ‘ProsperUs – Securities Transfer Form‘ form and CDP – ‘Request for Transfer of Securities‘ form (omit part 4 & 6), along with a copy of your NRIC (front and back) and email it to [email protected]. Subsequently, you are required to mail the signed original copy of the ‘Request for Transfer of Securities – CDP’ form to the following address:

Attn: Sree
HSBC Securities Services, Singapore | The Hongkong and Shanghai Banking Corporation Limited
20 Pasir Panjang Road (East Lobby), #12-21 Mapletree Business City
Singapore 117439

Note: The signature on the signed form must match your signature with CDP. After mailing it out, you will be required to inform us ([email protected]) for processing purposes.

Transfer in fee
ProsperUs does not charge any fees for incoming transfers of securities from your other brokerage accounts.

Transfer out fee
There will be an exit fee for outgoing shares transfer to other brokerages.

The fees charged are as follows:

Agent Fee – EUR 50 per counter (capped at EUR 160)

Handling Fee – SGD 10 per counter

We currently do not accept joint accounts.

Please email your request to [email protected].